Privacy Policy

1. General information

We take the protection of personal data seriously. This Privacy Policy explains how we collect, use and protect personal data when you visit this website, contact us through a form, or interact with our digital services.

This website is operated by:

TDE Energy Limited
Part of Unit 2, Level 7, Al Maqam Tower
ADGM Square, Al Maryah Island
Abu Dhabi, United Arab Emirates
Email: office@tde-group.com

The controller responsible for the processing of personal data is TDE Energy Limited (ADGM company number 000010060). If you have any questions about data protection, you can contact us at office@tde-group.com.

Applicable data protection law

As a company established in the Abu Dhabi Global Market, we are subject to the ADGM Data Protection Regulations 2021. Where we offer services to, or monitor the behaviour of, individuals in the European Union, the EU General Data Protection Regulation applies to that processing as well.

2. Personal data we process

Depending on how you use this website, we may process the following categories of personal data:

• contact details, such as name, company, email address and phone number;
• information submitted through contact forms;
• technical data, such as IP address, browser type, device information, operating system and access time;
• website usage data, such as pages visited, interactions and referral sources;
• cookie and consent preferences;
• CRM-related information created when your contact request is forwarded internally.

3. Purposes of processing

We process personal data for the following purposes:

• to operate and secure this website;
• to respond to contact requests;
• to route inquiries to the appropriate internal contact or CRM process;
• to manage business communication and potential customer relationships;
• to analyze website performance and improve our content;
• to manage cookie and consent preferences;
• to comply with legal obligations.

4. Legal basis

We process personal data on the following legal bases:

• Consent where you have agreed to specific processing, such as non-essential cookies or analytics.
• Legitimate interests where processing is necessary to operate, secure and improve the website or respond to business inquiries.
• Pre-contractual or contractual necessity where processing is required to respond to a request related to our services.
• Legal obligation where we are required to process or retain information under applicable law.

5. Contact forms and CRM forwarding

When you submit a contact form, we process the information you provide in order to respond to your inquiry. This may include your name, company, email address, phone number and message content.

Your inquiry may be forwarded to relevant internal teams and stored in our CRM system so that we can manage the request, follow up appropriately and maintain a record of communication. We only use this information for handling your inquiry, related communication and business relationship management, unless you have separately consented to additional uses.

Spam protection on the contact form

The contact form is protected by reCAPTCHA v3, a service provided by Google. When you open the page carrying the form, reCAPTCHA loads a script from Google and assesses your interaction with the page in order to distinguish genuine submissions from automated ones. For that purpose it processes your IP address, browser and device information, and behavioural signals such as mouse movement, keystroke timing and time spent on the page. This information may be transferred to Google servers outside the European Economic Area, including the United States.

We rely on our legitimate interest in preventing abuse of the form and protecting our systems (Article 6(1)(f) GDPR). Unlike the analytics described below, reCAPTCHA is therefore not gated behind the cookie banner: without it the form cannot be protected at all for the visitors most likely to abuse it. It is not an analytics tool, we do not use it to build profiles of visitors, and it is loaded only on the page carrying the contact form rather than across this website. Google’s handling of the data it receives is governed by its own privacy policy and terms of service.

6. Analytics

We may use analytics tools to understand how visitors use our website and to improve its performance, structure and content. Analytics may process technical and usage information such as:

• pages visited;
• time spent on pages;
• browser and device information;
• approximate location;
• referral source;
• interaction data.

This website uses two analytics services. Google Analytics 4, provided by Google, sets cookies on your device, processes the technical and usage information described above, and may transfer that information to Google servers outside the European Economic Area. Matomo, which we host ourselves at piwik.tde.at, processes the same categories of information; because it runs on our own infrastructure, that data is not shared with a third-party analytics provider.

Where required, analytics tools are only activated after you have given consent through the cookie banner. You can withdraw or change your consent at any time through the cookie settings.

7. Cookies

This website uses cookies and similar technologies. Cookies are small text files stored on your device. We may use the following categories of cookies:

Essential cookies

These cookies are necessary for the website to function properly and cannot usually be disabled.

Analytics cookies

These cookies help us understand how visitors use the website and improve our content and performance. They are only used with your consent where required.

Marketing or CRM-related cookies

If used, these cookies may help us understand interactions with our website and support follow-up processes. They are only used with your consent where required.

You can manage your cookie preferences through the cookie banner, or later through the “cookie settings” link in the footer. Your choice is recorded in your browser’s local storage rather than as a cookie, so declining leaves nothing stored on your device by the analytics services.

8. Recipients of personal data

We may share personal data with the following categories of recipients where necessary:

• website hosting providers;
• analytics providers;
• spam and abuse prevention providers;
• CRM providers;
• IT and security service providers;
• internal sales, marketing or support teams;
• legal, tax or compliance advisors where required;
• public authorities where legally required.

All service providers are required to process personal data only in accordance with applicable data protection requirements.

9. International data transfers

Some service providers may process personal data outside the European Economic Area. Where this occurs, we ensure that appropriate safeguards are in place, such as an adequacy decision by the European Commission or standard contractual clauses.

10. Retention periods

We store personal data only for as long as necessary for the purposes described in this Privacy Policy. Contact form submissions and CRM records are retained for as long as necessary to process the request, manage the business relationship, comply with legal obligations or protect legitimate business interests. Analytics and cookie data are retained according to the settings of the relevant tool and the consent management system.

11. Your rights

Subject to applicable legal requirements, you have the right to:

• request access to your personal data;
• request correction of inaccurate personal data;
• request deletion of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• request data portability;
• withdraw consent at any time, where processing is based on consent;
• lodge a complaint with a supervisory authority.

If you are in the European Union or the European Economic Area, you may lodge a complaint with the supervisory authority of your country of residence, your place of work, or the place where you believe the infringement occurred.

You may also lodge a complaint with the data protection regulator of the Abu Dhabi Global Market.

12. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. These measures are reviewed and adapted where necessary.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technical developments or website functionality.

Last updated: 21 August 2026